Crixo takes user privacy extremely seriously. This Privacy Policy clearly sets out what data we collect, why we collect it, how we store it, and what rights you have.
Summary: Crixo never sells your personal data. Your information is used solely to improve our services and maintain security. You may view, correct, or delete your data at any time.
Crixo is a trusted online gaming platform committed to providing a safe and enjoyable experience for millions of members in Bangladesh. This Privacy Policy ("Policy") explains how Crixo handles your personal information ("Data").
By using our website or app, you consent to the processing of your data as described in this Privacy Policy. This Policy should be read together with Crixo's Terms & Conditions and Responsible Gaming Policy.
Crixo believes transparency is the best policy. This document is written in plain, straightforward language — free of complex legal jargon. If you have any questions, our support team is always ready to help.
Crixo collects two types of information — data you provide directly and data collected automatically while you use the platform.
Information You Provide Directly:
Automatically collected information:
Crixo will never ask for your password or OTP over the phone or by message. Be cautious if you receive such a request — it may be fraudulent.
Crixo uses your information only for specific, legitimate purposes. Full details are provided in the table below:
| Purpose | How Your Data Is Used | Legal Basis |
|---|---|---|
| Account Registration & Management | Name, Email, Phone | Contractual Requirements |
| Payment Processing | Payment Details, KYC Data | Contractual & Legal Obligations |
| Age & Identity Verification | NID, Passport, Date of Birth | Legal Obligation |
| Fraud Prevention | IP, Device & Transaction Logs | Legitimate Interest |
| Customer Support | Contact Information, Account History | Contractual Requirements |
| Sending Promotional Offers | Email, Phone Number | Consent (opt-in) |
| Service improvement & analytics | Usage Data, Cookies | Legitimate Interest |
Crixo protects your personal data to the highest industry standards. Our security practices are regularly audited by independent third-party experts.
Crixo's servers are hosted in secure data centres with 24/7 physical and digital monitoring.
Crixo never sells your personal data. However, limited information may be shared with trusted third parties in certain circumstances:
Every third party is contractually bound to uphold crixo's privacy standards and may not use your data for their own purposes under any circumstances.
Crixo never sells or rents your personal data to marketing companies.
Crixo uses cookies on its website and app. Cookies are small text files stored on your device that help enhance your experience.
Types of Cookies We Use:
You may disable cookies through your browser settings, though some platform features may become limited as a result.
Crixo does not engage in cross-site tracking or share user behaviour with third-party advertising networks.
As a Crixo user, you have full control over your own data. You may exercise any of the following rights at any time:
You may submit a request to find out what information Crixo holds about you.
You may request corrections to inaccurate or outdated information at any time.
After account closure, you may request permanent deletion of certain data.
Download your personal data in a readable format at any time.
You may object to the use of your data for marketing or analytics purposes.
You may request that data processing be temporarily suspended under certain circumstances.
To exercise any of these rights [email protected]- to send us an email. We will respond within 30 days. Please note that certain information may not be erasable due to legal obligations.
Crixo is exclusively for users aged 18 and above. We do not knowingly collect data from minors. If a minor's information is identified in our system, it will be deleted immediately and the associated account will be closed.
If you believe a minor in your household is using Crixo, please notify us immediately.
Crixo does not retain any information longer than necessary. Retention periods depend on the type of data and applicable legal requirements:
Crixo may update this Privacy Policy when necessary. For significant changes, you will be notified in advance by email or through an in-platform notification.
For any privacy-related questions, requests, or complaints, please reach out to our dedicated privacy team:
Email: [email protected]
We typically respond within 24–48 hours. For urgent matters, please write "PRIVACY REQUEST" in the email subject line.
Our Terms & Conditions and Responsible Gaming Policy— together these documents form the complete set of Crixo's policies.
Protecting your privacy on Crixo is our greatest responsibility. Find out why millions of users in Bangladesh trust Crixo.
Every transaction and piece of personal data is secured with 256-bit SSL encryption. No third party can decode this information.
Crixo never sells or rents your personal data to any third party. Your information is used exclusively to serve you.
Crixo guarantees a response to any request to view, correct, or delete your data within 30 days.
Independent third-party experts regularly audit Crixo's security systems and identify vulnerabilities.
Manage marketing opt-outs, cookie preferences, and data downloads at any time from your account settings.
Crixo follows international data protection standards and places the highest priority on user privacy.