Crixo's Terms and Conditions — Know Before You Join

1 General Terms & Conditions

Crixo is an online gaming and entertainment platform operating for users in Bangladesh and other approved countries. These Terms and Conditions ("Terms") constitute a binding agreement between Crixo and its registered members.

By using any Crixo service, you confirm that you have read, understood, and agreed to these Terms in full. If you disagree with any part of these Terms, please refrain from using Crixo.

• Crixo reserves the right to make the final decision on all matters.
• These Terms may be updated at any time.
• Continued use of the site after updated terms are published will be treated as your agreement to those terms.
• These Terms are available in both English and Bengali; in the event of any conflict, the Bengali version shall prevail.

2 Account Register

An active account is required to use Crixo's services. You must provide accurate and truthful information at the time of registration. Accounts created with false or incomplete information may be closed at any time.

• Each individual may register only one account.
• Operating multiple accounts from the same IP address or device is prohibited.
• It is the member's own responsibility to keep their account password secure.
• Transferring or renting your account to another person is strictly prohibited.
• The phone number and email address provided during registration must be verified.
• If you notice any suspicious activity on your account, contact Crixo Support immediately.

3 Age Verification

Crixo is strictly for individuals aged 18 and above. Minors are not permitted to open an account or play any games. Providing false information about your age during registration is a serious violation.

• Crixo may request age verification at any time using a national ID card or passport.
• Withdrawals may be held until age verification is complete.
• If identified as a minor, the account will be permanently closed and any deposited funds will be forfeited.

4 Deposits and Withdrawals

Deposits on Crixo are easy via bKash, Nagad, and Rocket. Every transaction is processed through secure, encrypted channels. The following conditions apply to deposits and withdrawals:

• Withdrawals must be made using the same payment method used for the original deposit.
• Deposits or withdrawals from third-party accounts are strictly prohibited.
• Withdrawal requests are typically processed within 30 minutes to 24 hours.
• If a suspicious transaction is flagged, Crixo may request additional verification.
• Transactions will be cancelled if money laundering or fraudulent activity is detected.
• Minimum deposit and withdrawal amounts are subject to the limits specified on the platform.

5 Bonuses & Promotions

Crixo regularly offers bonuses and promotional deals for members. Each bonus comes with its own specific terms and conditions, which you should read carefully before claiming.

• Each bonus offer comes with a specified wagering requirement.
• Claiming the same bonus more than once is prohibited.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after the specified conditions have been met.
• Crixo reserves the right to modify or cancel any bonus offer at any time.
• Any attempt to fraudulently claim bonuses will result in account closure.
• Bonuses apply to eligible members only — not all bonuses are available to everyone.

6 Gaming Rules

Every game on Crixo has its own rules. All games are RNG (Random Number Generator) certified, meaning every outcome is completely random and fair. Crixo never manipulates game results.

• If a game is incomplete due to a technical error, Crixo will resolve the matter in accordance with the applicable rules.
• Crixo is not liable for any game losses resulting from network disconnections.
• Exploiting bugs or errors in the software or game engine for personal gain is strictly prohibited.
• In Live Casino, the dealer's decision is final.
• Bets cannot be changed once a game is in progress.

7 Prohibited Activities

The following actions are strictly prohibited on the Crixo platform. Any violation may result in immediate account suspension or closure, and funds may be forfeited.

• Operating an account using a false identity or fabricated information.
• Money laundering or circulation of illegal funds.
• Playing games using bots, scripts, or automated tools.
• Collusion or conspiring with other players to cheat.
• Exploiting platform vulnerabilities or bugs to gain an unfair advantage.
• Attempting unauthorized access to another member's account.
• Launching cyberattacks or spreading malware targeting Crixo.

8 Account Suspension and Closure

Crixo reserves the right to suspend or permanently close any account without prior notice in the following circumstances:

• Any breach of these Terms and Conditions.
• Providing false information or committing identity fraud.
• Bonus abuse or system manipulation.
• Regulatory directives or legal requirements.
• Accounts that have been inactive for an extended period.

Members may request account closure at any time. Any valid remaining balance at the time of closure will be refunded, though bonus funds will be forfeited.

9 Privacy and Data Protection

Crixo treats the protection of members' personal data as a top priority. Our full Privacy Policy here Readable. In brief:

• Your information is never sold or shared with third parties.
• All data is protected with 256-bit SSL encryption.
• Payment information is stored in accordance with PCI-DSS standards.
• Information may be disclosed when legally required by a regulatory authority.
• You may request to update or delete your personal data at any time.

10 Limitation of Liability

Crixo is not liable for the following, even after reasonable efforts have been made:

• Issues caused by internet connection loss.
• Delays or failures caused by third-party payment gateways.
• Account credentials exposed due to the user's own negligence.
• Service disruptions caused by force majeure or unforeseen events.
• Game outcomes are entirely random — Crixo does not guarantee any winnings.

11 Responsible Gaming

Crixo believes every member has the right to game safely and responsibly. We actively promote responsible gaming and provide tools to help members stay in control.

• Deposit Limit: Set your own daily or weekly deposit limit in BDT.
• Self-Exclusion: the option to voluntarily suspend your account for a set period of time.
• Loss Limit: an option to automatically stop gameplay once a set loss threshold is reached.
• Reality Check: a feature that reminds you of your play time at regular intervals.

To learn more about responsible gaming, visit our Responsible Gaming Visit the page.

12 Changes to Terms

Crixo reserves the right to update these Terms and Conditions, in whole or in part, at any time. Members will be notified via email or an on-platform notification before changes take effect.

• Continuing to use the platform after any changes have been made will be considered acceptance of the updated terms.
• We recommend checking this page regularly for updates.
• For any questions, reach out to the Crixo support team.