Crixo FAQ — All your questions answered, right here

No. Under Crixo's rules, each person may only hold one account. Any attempt to open multiple accounts using the same mobile number, email address, or payment method may result in those accounts being closed and any remaining balance being forfeited.

First, make sure you're entering the correct mobile number and password, and check that Caps Lock is not on. If you've forgotten your password, click "Forgot Password?" and set a new one using an OTP. If the problem persists, contact the Crixo support team.

You must be at least 18 years old to register on Crixo. Minors are not permitted to open an account. Providing false information during age verification will result in permanent account closure.

The minimum deposit on Crixo is just BDT 200 and the minimum withdrawal is BDT 500. These limits are set to make the platform accessible to all types of players. Larger withdrawals may require additional verification.

Crixo typically processes withdrawal requests within 15 minutes to 24 hours. bKash and Nagad transfers usually arrive within 15–30 minutes. Bank transfers may take 1–3 business days. Having a verified account helps speed up the process.

Crixo does not charge any deposit fees. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own transfer fees. These fees are set by each provider's own policy and are outside Crixo's control.

A standard mobile data connection is sufficient for regular slots or bingo games. For Live Casino and fish games, a connection of at least 5–10 Mbps is recommended for the best experience. Wi-Fi or 4G/5G ensures smooth, uninterrupted gameplay.

Yes, Crixo Live Casino features real, professionally trained dealers who run the games via live video streaming. It replicates the feel of a genuine casino, with every game conducted in a completely fair and transparent manner.

Not directly. You must meet a wagering requirement before withdrawing bonus funds. For example, a 20x wagering requirement means you need to place bets totaling 20 times the bonus amount. Once the requirement is met, any winnings earned from the bonus can be fully withdrawn.

Enrollment in the Crixo VIP Program is automatic — no separate application needed. Play regularly to earn points and climb through the tiers. VIP members enjoy exclusive bonuses, faster withdrawals, dedicated support, and invitations to special tournaments.

Log in to your account, go to Settings, and look for the 2FA option under the "Security" section. Activate 2FA by verifying your mobile number. From that point on, an OTP will be sent to your phone each time you log in, significantly boosting your account's security.

Yes, the Crixo mobile app offers the full game library available on the website — including casino, Live Casino, bingo, and fish games. The app is optimized for mobile screens, delivering a smoother and more enjoyable gaming experience.

When a new update is available, the app will display a notification automatically when you open it. You can also check the latest version details on the Crixo download page. Keeping the app updated ensures the best performance and security.